NEED HELP?
The best way to get in touch with us: send a quick video from your phone, or a voice note, showing us what you need help with! Not only is it easy to share your feedback, but it helps us get you a solution faster!
Questions about equipment? Need help designing your dream training space? Want a custom quote or bulk order pricing? You’re in the right place.The Fitness Squadron is here to support athletes, gym owners, coaches, and fitness leaders with top-tier equipment, expert guidance, and mission-ready customer service. From garages to commercial gyms to tactical performance facilities, we help you build the environment where strength, discipline, and community thrive.
Call or Text Customer Support
Call or text our San Diego Based Support team at +1 (619) 414-0747.
We're available Monday to Saturday 10am-5pm PST.
Warranty and Return Information
24/7 SELF SUPPORT
Click the icon to access our comprehensive Knowledge Base!
Feedback?
At Fitness Squadron, we’re building more than strength — we’re building a community. Your feedback helps us grow and improve, so we’d love to hear from you.
GENERAL FAQ
What are Fitness Squadron's Customer Support Hours?
You can reach us via phone Monday through Saturday, from 10am-5pm PST. You can also reach us via email or the “Contact Us” form and our team will respond within 24 business hours.
Phone: 720-420-1731
Email: info@repfitness.com
What is the Refund Policy?
Orders can only be returned for store credit. You may return most items in new condition, sold and fulfilled by THE FITNESS SQUADRON, within 30 days of receipt for store credit only, less shipping and handling. Contact us within 30 days if any product you received is damaged. There will be a 30% restocking fee for any returned items.
Can I combine orders or add item to my order?
We cannot combine orders after an order has been placed. If you need to make any changes, please reach out right away. We will do our best to edit orders, however, once the order has started going through the shipping process, we are unable to make and changes/edits.
Can I cancel my order?
We try to get orders out as fast as possible. If you need to cancel, please either fill out the form below, or email us at support@fitnesssquadron.com immediately with CANCEL in the subject line to see if we are able to accommodate.
Please keep in mind that cancellations are not guaranteed if the order is too far along in the shipping process. We apologize for any inconvenience our quick shipping turnaround may cause.
Please reference our Returns and Cancellation policy.
Where is my refund?
It will take 5-7 business days to process return. Once we process your refund, it will take 24-48 hours for the funds to return to your account. If you have received an email confirmation from us for your refund and 48 hours have lapsed and you do not see your funds, please reach out to your bank. If you did not receive an email confirmation from us for your refund, please reach out to our team so we can look into this.
We Equip the Leaders. You Build the Legacy.
GET IN TOUCH WITH THE FITNESS SQUADRON
Reach out for:
Product questions and recommendations
Custom gym layout + design services
Bulk/wholesale order quotes
Order status or customer support
Partnership or ambassador inquiries
We don’t believe in pushy sales or “buy now” pressure.
We believe in equipping you with what’s right for YOUR mission.